Refund and Return Policy

Last Updated: January 15, 2024

1. Introduction

This Refund and Return Policy ("Policy") explains the terms and conditions under which Monthlycare.world ("we," "us," or "our") provides refunds for our seasonal yard maintenance services. Please read this policy carefully before booking our services.

2. Service Nature

Our services consist of professional yard maintenance work that is performed on your property. Unlike physical products, services cannot be "returned" in the traditional sense. However, we are committed to customer satisfaction and will work with you to resolve any concerns about our services.

3. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, please contact us within 48 hours of service completion. We will:

• Review your concerns promptly and professionally
• Offer to correct any issues at no additional charge
• Work with you to find a satisfactory resolution

4. Refund Eligibility

4.1 Service Cancellation Before Work Begins

If you cancel a scheduled service before our team arrives and begins work, you may be eligible for a full refund, subject to the following conditions:

• Cancellation must be made at least 24 hours before the scheduled service time
• No refund will be provided for cancellations made less than 24 hours before service, except in cases of emergency or inclement weather
• Any deposits paid will be refunded in full if cancellation meets the above criteria

4.2 Service Cancellation After Work Begins

If you request cancellation after work has begun, refunds will be calculated based on:

• The percentage of work completed
• Materials and supplies already used
• Time and labor already invested

You will be charged only for work completed, and any remaining balance will be refunded.

4.3 Unsatisfactory Service

If you are not satisfied with the quality of our work, you must notify us within 48 hours of service completion. We will:

• First attempt to correct the issue at no additional charge
• If correction is not possible or you prefer a refund, we will provide a partial or full refund based on the circumstances
• Refund decisions will be made on a case-by-case basis

5. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Services completed to the agreed-upon specifications
• Changes in weather conditions that affect results (we will work with you to reschedule if needed)
• Damage caused by factors beyond our control (severe weather, pests, disease, etc.)
• Services requested and completed more than 30 days ago
• Services where the client has not provided reasonable access to the property
• Services where the client has interfered with or altered our work

6. Refund Process

6.1 Requesting a Refund

To request a refund, please contact us:

• By phone: +441792476788
• Through our contact form on the website
• In writing to our business address

Please provide the following information:

• Your name and contact information
• Date of service
• Service description
• Reason for refund request
• Any relevant photos or documentation

6.2 Refund Review

We will review your refund request within 5 business days. During this time, we may:

• Request additional information
• Schedule a site visit to assess the situation
• Contact you to discuss the issue

6.3 Refund Processing

If your refund request is approved:

• Refunds will be processed within 10 business days
• Refunds will be issued to the original payment method when possible
• For cash payments, refunds will be issued by check or bank transfer
• You will receive confirmation once the refund has been processed

7. Service Corrections

Before processing a refund, we may offer to correct or redo the work at no additional charge. This is often the preferred solution as it ensures you receive the service you expected. Service corrections will be scheduled at a mutually convenient time.

8. Partial Refunds

In some cases, we may offer a partial refund if:

• Only a portion of the service was unsatisfactory
• Some work was completed but not all agreed-upon tasks
• Materials were used but the final result was not as expected

Partial refunds will be calculated based on the value of work completed versus work not completed or unsatisfactory.

9. Disputes and Complaints

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Request mediation or arbitration as outlined in our Terms of Service

10. Special Circumstances

10.1 Weather-Related Issues

If services cannot be completed or are affected by severe weather conditions, we will work with you to reschedule at no additional charge. Refunds may be provided if rescheduling is not possible.

10.2 Emergency Situations

In cases of emergency or unforeseen circumstances on either side, we will work with you to find a fair resolution, which may include full or partial refunds.

11. Recurring Service Contracts

For ongoing service contracts (monthly, seasonal, or annual):

• You may cancel your contract with 30 days' written notice
• Services already performed will be charged at the agreed-upon rate
• Prepaid services for future periods will be refunded on a prorated basis
• No refunds will be provided for services already rendered

12. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Refund and Return Policy or need to request a refund, please contact us: